wireless, payments, accounting, team player, file, billing, technology, team leader, network, communication
Garretson Resolution Group
Troubleshooting and resolving network and hardware issues related to Cisco routers, switches, and firewalls. Responsible for the administration of all IT service delivery and support.
Working with networking team to design, implement, and maintain the software and hardware including routers, switches, firewalls, and training.
Provide technical support for troubleshooting and communication of networking, LAN, and VMware servers. Also, worked with the engineering team to resolve issues.
Providing technical support for LAN, WAN, and wireless administration. Teaching and implementing new technologies. Provide guidance to the team on the best practices.
Configuring and troubleshooting LAN/WAN connectivity and server-side VPN. Responsible for the development of a multi-homed BGP protocol.
Working with TCP/IP and other technology teams to ensure that all systems are properly documented and maintained..
Customer communication, training, and network support for the technology team. Provide technical expertise to the client. This includes the ability to work with the business units to gather and analyze the data.
Responsible for the recruiting, training, and communication of the accounting system. These applications were developed to be used to provide the business to the client.
Developed and implemented a training program for the company to provide a clear understanding of the business and the technology of the new billing system.
Led training and administration of new and existing systems, including: Video conferencing, audio/video, and file transfer.
Responsible for the training and development of new and existing products and services. Created and implemented a new instructor-led learning courses.
Managed a team of 15 engineers, including the following: recruiting, training, and technical support. Provided guidance and direction to the team.