A highly motivated and results-oriented professional with over 15 years of experience in the information technology field. I have a proven track record of success in the areas of IT, project management, and customer service.
printers, software, operating systems, computers, purchasing, office, satisfaction, desktop support, computer, installation, communication, printing, organization, technology, networking, customer service, problem resolution, liaison, help desk, service
Worked with the customer to resolve issues and help them to solve problems and improve the efficiency of the sales, including the installation of new products, services, and communication.
Managed the installation of computer systems, including software, printing, inventory, and customer support. Worked with the management team to develop and maintain a strong communication between the client and the organization.
Provided technical support for the customer service team, including the creation of a new inventory management system, which allowed the company to create a self-service portal for the organization.
Managed and maintained all IT operations, including PC, printers, computers, and peripheral equipment. Provided technical support and training for operations and management.
Provided technical support for all IT operations, including purchasing, inventory, and installation of equipment and software. Assisted in the creation of new and existing systems.
Providing technical support to clients, including help Desk, computer operations, software engineering, and other departments. I am responsible for maintaining and updating inventory of all IT equipment.
Senior Desktop Support Technician
Arlington High School
Provided technical support for computer hardware, software, and network troubleshooting. Provided training to clients and customers. Monitored and reported on the daily status of the issues.
Worked with helpdesk to resolve problems and provide technical support to the customer. Implemented and maintained computer systems, including the use of SCCM.
Provided technical support for troubleshooting and problem resolution of computers, printers, and peripheral devices. Assisted in the development of new computer systems.
Responsible for troubleshooting and resolving problems related to the system, including the configuration of the new software and solutions.
Assisted in troubleshooting and resolving issues with the help of the technical support team, including the development of the communications and trouble shooting of the company.
Provided technical support for all desktop and laptop systems, including but not limited to, laptops, desktops, and peripheral devices.