Carolyn Grant - Systems Administrator Resume Simple
Systems Administrator with over 15 years of experience in the IT industry. Experienced in all aspects of system administration, including installation, configuration, troubleshooting, and support of various applications.
  • operations, sops, project, exchange, office 365, network security, network, voip, intranet, solutions, audit, servers, fda, process improvement, encryption, help desk, project manager, it, manager, compliance, iis, sharepoint, office, hipaa, migration, security testing, implementation, file, testing
  • million, satisfaction, vpn, technical support, windows server, customer support, windows, installation, server
  • 2017-12-252017-12-25

    Systems Administrator


    • Develop and maintain IT policies and procedures for compliance with Sarbanes Oxley (SOX) guidelines and documentation. Responsible for the creation and maintenance of the migration plan.
    • Responsible for the creation of a new Exchange 2010 environment for the company. Created and maintained a disaster recovery plan for the network operations Center.
    • Manage the implementation of Exchange 2010 and 2013, including: Exchange 2007, 2010, 2013, 2016, and Office 365, and disaster recovery.
    • Manage the disaster recovery and business continuity plan for the company. This includes the creation of a new network, security, and testing of the company's HIPAA compliance.
    • Designed and implemented a disaster recovery plan for the company. Created a backup and disaster recovery plan for the deployment of the company's software.
    • Managed the implementation of a new Exchange 2010 environment for the company. Worked with the IT department to develop and maintain a disaster recovery plan.
  • 2017-12-252017-12-25

    Sales Supervisor


    • Created and implemented a new customer service Center for the installation of a Windows Server environment. Provided training to the end users.
    • Increased customer satisfaction by 20% through the use of sales and customer support. Managed the technical team of the sales team to help improve the efficiency of the company.
    • Implemented a new $20 million dollar program to replace a legacy system with a single point of contact for the company.
    • Provided technical support for the company to provide VPN and remote support for the client. Developed and maintained a new system for the customer.
    • Provided leadership to the team to develop and implement a new process for the company. Created and maintained a comprehensive project plan for the program.

 BimSym eBusiness Solutions, Inc 

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